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Refund Policy

Refunds policy

1. You may choose to cancel your order within 14 days of receipt of your item, provided the item is not a perishable item which has been opened or a digital item which has been accessed.

2. Once you have cancelled your order, you have a further 14 days to return the item to MTMTE. You are responsible for paying for the postage cost of returns. MTMTE cannot be held liable for return items which do not reach their destination and as such, MTMTE strongly recommends that you opt for a guaranteed / signed for / insured method of delivery.

3. MTMTE’s business premises does not accept unexpected deliveries. It is therefore important that you contact MTMTE before posting an item or there is a risk that the delivery will be refused. If the delivery is refused and you have not made us aware of the same in advance, any charges incurred (including a redelivery charge) will be payable by you.

4. Refund requests must be made in accordance with the aforementioned regulations. Any requests made in accordance with said regulations must be made in writing, to within 14 days of the date you entered into a contract with MTMTE. Where you have made a valid request for a refund in accordance with the regulations, MTMTE shall endeavor to make the requested refund within 14 days of confirming its liability to refund you.